1. Booking and Payment:
• All reservations are subject to availability.
• A valid credit/debit card is required to guarantee the booking.
• Payment must be made in full upon booking time unless otherwise agreed upon in writing.
2. Cancellation and Modification:
• Cancellation policies vary based on the room rate and package booked.
• Guests are advised to review the cancellation policy at the time of booking.
• Changes to reservations are subject to availability and may incur additional charges.
3. Check-in and Check-out:
• Check-in time is from [01:00 PM] onwards.
• Check-out time is by [11:00 AM]. Late check-out may be available upon request, subject to availability and additional charges.
• Early check-in is subject to availability and may incur additional charges.
4. Guest Responsibilities:
• Guests are responsible for any damage caused to the hotel property during their stay.
• Smoking is strictly prohibited in all indoor areas of the hotel. A fine will be imposed for smoking in designated non-smoking areas.
• Guests are expected to adhere to the hotel’s rules and regulations.
5. Room Occupancy:
• Room occupancy is limited to the number of guests specified in the reservation. Additional guests may be accommodated at an extra charge, subject to room availability.
• Children under the age of [insert age] may stay for free in existing bedding. Additional bedding may incur additional charges.
6. Pets:
• Pets are not allowed unless explicitly permitted by the hotel management. Additional charges and restrictions may apply.
7. Security Deposit:
• A security deposit or pre-authorization on a credit/debit card may be required upon check-in to cover incidental charges.
• The security deposit will be refunded upon check-out, provided there are no damages or outstanding charges.
8. Privacy Policy:
• The hotel respects guests’ privacy and protects personal information in accordance with applicable laws and regulations.
• Guest information may be used for internal purposes only and will not be disclosed to third parties without consent unless required by law.
9. Liability:
• The hotel is not liable for any loss, damage, or injury to guests or their belongings during their stay, unless caused by the hotel’s negligence or willful misconduct.
10. Force Majeure:
• The hotel shall not be liable for any failure or delay in performing its obligations due to circumstances beyond its reasonable control, including but not limited to natural disasters, acts of terrorism, or government restrictions.
11. Governing Law and Jurisdiction:
• These terms and conditions shall be governed by and construed in accordance with the laws of Bangladesh Government. Any dispute arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Bangladesh Government.