1. Cancellation and Refund Eligibility:
• Guests may cancel their reservation subject to the cancellation policy stated at the time of booking.
• Refund eligibility is determined based on the cancellation policy and the timing of the cancellation.
2. Refund Processing Time:
• Refunds for cancellations will be processed within 10 business days from the date of cancellation.
• Processing time may vary depending on the payment method and financial institution.
3. Cancellation Policy Variations:
• Different room rates and packages may have different cancellation policies.
• Guests are advised to review the cancellation policy specific to their reservation at the time of booking.
4. Non-Refundable Reservations:
• All reservations are non-refundable or subject to a penalty upon cancellation.
• Non-refundable reservations will not be eligible for refunds regardless of the cancellation date.
5. Refunds for Early Check-Out:
• Guests checking out before the scheduled departure date may be eligible for a refund of unused nights, subject to the hotel’s early departure policy.
6. Refund Method:
• Refunds will be issued in the same form of payment used for the original booking.
• Cash refunds may be provided for payments made in cash at the hotel, subject to the hotel’s discretion.
7. Refunds for No-Shows:
• Guests who fail to arrive without prior cancellation (no-shows) will not be eligible for a refund.
8. Refunds for Prepaid Reservations:
• Prepaid reservations may be subject to specific refund terms outlined at the time of booking.
• Refunds for prepaid reservations will be processed according to the terms specified at the time of booking.
9. Refund Requests:
• Refund requests must be submitted in writing or through the booking platform used for the reservation.
• Guests may be required to provide proof of cancellation or other supporting documentation for refund processing.
10. Exceptions:
• Exceptions to the refund policy may be granted in extenuating circumstances at the hotel’s discretion.
• Requests for exceptions should be made directly to the hotel management.
11. Policy Changes:
• The hotel reserves the right to modify the refund policy at any time without prior notice.
• Changes to the refund policy will apply to future reservations and will not affect existing bookings.